1. Tuition and Registration Fee
Please check here for our current rates.
We strongly encourage signing up for monthly automatic withdrawal to easily manage your monthly tuition and avoid having to pay Late fees. For students paying in person at the front desk every month, tuition is due by the first of the month, unless otherwise indicated by the admin. We allow 10 days grace period before accessing any Late fees.
If we have your email on file, you will receive an invoice 7-10 days before the due date. If you do not receive an invoice, please check with the admin if your email on file is correct. Your tuition payment is still expected.
Payments may be made by credit/debit card, check (payable to OC Musica), or cash.
For online payment services, we do not collect or store any credit card details but rather uses a third party called Paytrace, who are PCI Level 1 service provider. This means that Paytrace has the most stringent level of certification available in the payments industry.
- For debit/credit, you may call or visit our office to set up credit/debit on autopay, which automatically charges the tuition cost to your card on the first of each month. Or you can pay your invoice online via the payment link sent to your email.
- For checks, you may bring them to our administrator, leave them in our “Payments” box next to the administrator’s desk, or mail them to:
- OC Musica, 13872 Harbor Blvd Ste 1B, Garden Grove, CA 92843
- Cash payments can be put in an envelope (with student’s name and month being paid for) and left in our “Payments” box near the administrator’s desk or made with our administrator in person. Cash payments must be made in exact change.
3. Due Date and Late Payment
Registration fees and initial monthly tuition fees (for new students) are due at the time of the first official lesson (not including free trial lesson). First month of lessons will be prorated to the cost of lessons taken that month.
The monthly tuition payment is due by the first day of the month (ex. October tuition is due by October 1st). Late charges $15 are applicable if payment is not received by the 10th of the month.
Pay-Per-Lesson payment is due at the time lessons are scheduled.
If the late payment is not received by the 15th of the month (15 days overdue), lessons will be withheld and the time slot becomes available to other registered students until payment is made. If the late payment is not received by the first day of the next month (30 days overdue), it is an automatic withdrawal from lessons.
Monthly Lessons students will hold a regular lesson time with their teacher each week. Pay-Per-Lesson students will need to schedule each individual lesson, unless otherwise agreed upon by administrator and teacher. Attendance is expected at all scheduled lessons unless there is a school holiday, the student calls to cancel, or the teacher is unavailable and cannot find a sub.
If a student is late to their lesson, the missed minutes will not be made up. We cannot extend lessons to make up for minutes lost from tardiness. If a teacher is late, the minutes will be made up by the teacher, either at the end of that lesson or at another time.
Tuition will not be adjusted for any missed lesson or if the student is unable to make suitable arrangements for a make-up lesson.
5. Rescheduling Policy and Make-ups
If a student cannot make a scheduled lesson, please contact the school office. Lessons can be rescheduled if the school receives notice of the student’s absence at least 24 hours before the lesson. Make-up lessons will be scheduled with current teacher or other instructor based on availability.
If the teacher is absent, lesson will be scheduled with a substitute teacher. If a substitute teacher is not available, the student will receive a make-up at a later date.
6. Credits and Refunds
With monthly payments, students are required to commit to at least one lesson per week (4-5 lessons per month). Credits are given to the student only if the teacher is not available for a make-up and the school could not arrange a substitute teacher.
Refunds will only be given if the student was initially charged incorrectly, or if a credit is owed, but the student will not be continuing lessons.
We love referrals! Because we have such happy customers, we get a lot of new students through referrals. Getting your child’s friends involved with the program lets them share in similar interests and makes it all that more fun. Or maybe you have friends with children that love music and may want to start learning an instrument? Either way, each time someone you refer signs up, both you and them will enjoy one free class! There is no limit to how many you can refer - the more the merrier!
We have a few holidays throughout the year. On these holidays, the school will be closed and lessons will be credited.
9. Photo/Video/Audio Releases
We may take photographs/videos of classes, performances at the concerts/recitals for use in our publications and on our website for development and promotional purposes. All photographs are taken and used in a professional manner only.
10. Time off
2 weeks notice is required for a break from lessons. If a student is on Monthly Tuition lessons and needs to take more than 2 consecutive weeks off of music lessons, they will lose their regularly scheduled time slot, meaning when they return they will have to find a new time. The lessons will be rescheduled as long as the school receives adequate notice.
If you will be gone for more than 2 consecutive weeks and would like to reserve your time space, you may do so by:
- Paying a reduced tuition rate (half of the usual rate) for the entirety of the time you will be gone
- Sublease your lesson to a friend or family member during your absence
A re-registration fee of $25 per student will be assessed upon absence of more than eight (8) consecutive weeks.
11. Discontinuing Lessons
2 weeks notice is required for permanent cancellations of lessons. Please inform us via email at firstname.lastname@example.org or written document left with our administrator. Please let us know the reason you’ll be discontinuing lessons and the date of the last planned lessons. At that time, we will make sure there are no outstanding balances on your account. Any outstanding balances on your account must be paid at or before the final lesson.
If a student needs to quit immediately, due to extreme circumstances, final payments and outstanding balances are due at the time of resignation.
Parents may sit in on their child/children’s lessons, however they will be asked to leave if their presence becomes a distraction or interferes with the child’s learning.
We are not responsible for unattended children. Please do not leave your children unattended in our facility. Please be available to pick up your child at the end of their lesson, as scheduled.